Dataton Service Desk

Knowledge base

What can we help you with?

Technical support & RMA

Required fields are marked with an asterisk

{"xsrfToken":"ffaa63ff1966de9b12a0da4543e94dc36b1d09d7_lout","branding":{"id":"35","key":"ds","name":"Dataton Service Desk","portalBaseUrl":"/servicedesk/customer/portal/35"},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/7e0fcabd-2598-431d-a519-24cc18c5818f/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI0MDMzM2Q0My0wZTVkLTQyYTMtODBiNC05NjRlZDAxN2IyYzgiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjdlMGZjYWJkLTI1OTgtNDMxZC1hNTE5LTI0Y2MxOGM1ODE4ZiI6WyJyZWFkIl19LCJleHAiOjE3NTMwMjkwMzUsIm5iZiI6MTc1MzAyODQzNX0.S9l589l1QvV7fDuS48ZiqL6HhTOe8eDCprmLeagKCr0&client=40333d43-0e5d-42a3-80b4-964ed017b2c8&mode=fit","logoId":"7e0fcabd-2598-431d-a519-24cc18c5818f","isLogoAvailable":true,"helpCenterTitle":"Welcome to the Help Center","sharedPortalName":"Dataton Helpdesk","userInitialAnnouncementHeader":"","userInitialAnnouncementMessageWiki":"","translations":{"en-US":{"helpCenterTitle":"Welcome to the Help Center","sharedPortalName":"Dataton Helpdesk","localeDisplayName":"English (United States)"},"zh-CN":{"localeDisplayName":"Chinese (China)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#000000","helpCenterTitleColor":"#ffffff","useDefaultBanner":false,"isBannerAvailable":false,"hasTopBarBeenSplit":false},"portal":{"id":"35","key":"ds","projectId":10605,"serviceDeskId":35,"name":"Dataton Service Desk","description":"<h2><a name=\"Knowledgebasehttps%3A%2F%2Fknowledge.dataton.com%2Fknowledge%2F\" target=\"_blank\"></a><a href=\"https://knowledge.dataton.com/knowledge/\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">Knowledge base</a></h2>","portalBaseUrl":"/servicedesk/customer/portal/35","reqTypes":[{"id":"48","name":"Suggest a new feature","descriptionHtml":"","callToAction":"Suggest a new feature","introHtml":"Let us know your idea for a new feature. Your suggestion will be evaluated and prioritized, and we will do our best to make it happen! However, as we have a long list of requests, we cannot guarantee that your suggestion will be implemented in a future release.","icon":10785,"iconUrl":"https://dataton.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10785","groups":[35],"key":""},{"id":"43","name":"Technical support & RMA","descriptionHtml":"","callToAction":"Technical support & RMA","introHtml":"Do you have a question related to any of our products, need help installing, configuring, or troubleshooting? Select this to request assistance. You can also fill in this form if you suspect that your Dataton product is faulty or needs repairing.","icon":10746,"iconUrl":"https://dataton.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10746","groups":[35],"key":""},{"id":"66","name":"Email request","descriptionHtml":"","callToAction":"Email request","introHtml":"Requested generated from Dataton support inbox","icon":10732,"iconUrl":"https://dataton.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10732","groups":[],"key":""},{"id":"47","name":"Report a bug","descriptionHtml":"","callToAction":"Report a bug","introHtml":"Tell us the problems you're experiencing. First of all, thanks for sharing your observations, we appreciate to hear from you! Your report will be investigated and evaluated and if verified as a bug it will end up in the queue of WATCHOUT bugs to be fixed. Do not expect any immediate response to your submission, but we promise that we read and evaluate each and every report coming in. Please provide as much information as possible (show file/video/images) to make it easy for our development team to reproduce the issue and ultimately find a solution for it.","icon":10750,"iconUrl":"https://dataton.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10750","groups":[],"key":""},{"id":"68","name":"RMA","descriptionHtml":"","callToAction":"RMA","introHtml":"return for repair","icon":10831,"iconUrl":"https://dataton.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10831","groups":[],"key":""}],"reqGroups":[{"id":35,"name":"General"}],"orderMapping":{"35":[43,48]},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"aba9eb91-1f2a-31c4-a9a9-db449c842548","appLinkName":"System Confluence","appLinkUrl":"https://dataton.atlassian.net/wiki","spaceKey":"SUP","spaceName":"Support KDB","spaceUrl":"https://dataton.atlassian.net/wiki/spaces/SUP","isServer":false},"labels":[],"projectKey":"DSD","serviceDeskId":35,"kbLinkDomainURLs":["https://dataton.atlassian.net"]},"createPermission":true,"portalAnnouncement":{"portalId":35,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"DSD","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":true,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI0MDMzM2Q0My0wZTVkLTQyYTMtODBiNC05NjRlZDAxN2IyYzgiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl0sInVybjpmaWxlc3RvcmU6Y29sbGVjdGlvbjp1cGxvYWQtcHJvamVjdC0xMDYwNSI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl19LCJleHAiOjE3NTMwMjk2MzUsIm5iZiI6MTc1MzAyODQzNX0.8dScGSE3SZz2IAuD-NkI71XtgEQYjoSZkIWzz6ocaI0","targetCollection":"upload-project-10605","endpointUrl":"https://api.media.atlassian.com","clientId":"40333d43-0e5d-42a3-80b4-964ed017b2c8","tokenDurationInMins":20},"categories":{"categoriesSupported":true,"categories":[]}},"reqCreate":{"id":43,"projectId":10605,"issueType":{"id":"10600","name":"Support"},"form":{"name":"Technical support & RMA","descriptionHtml":"","callToAction":"Technical support & RMA","intro":"Do you have a question related to any of our products, need help installing, configuring, or troubleshooting? Select this to request assistance. You can also fill in this form if you suspect that your Dataton product is faulty or needs repairing. ","instructions":"","icon":10746,"iconUrl":"https://dataton.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10746","key":""},"fields":[{"fieldType":"text","fieldId":"email","fieldConfigId":"","label":"Email confirmation to","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"summary","fieldId":"summary","fieldConfigId":"","label":"Subject / Issue","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"select","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:select","fieldId":"customfield_10941","fieldConfigId":"11354","label":"Product","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[],"values":[{"value":"10500","label":"WATCHOUT","selected":false,"children":[]},{"value":"10841","label":"WATCHPAX 62 (3368-XXXX-XXXX)","selected":false,"children":[]},{"value":"10849","label":"WATCHPAX 30 (3373A)","selected":false,"children":[]},{"value":"10762","label":"WATCHPAX 42 (3364B)","selected":false,"children":[]},{"value":"10727","label":"WATCHPAX 60A (3368A)","selected":false,"children":[]},{"value":"10732","label":"WATCHPAX 60B (3368B)","selected":false,"children":[]},{"value":"10733","label":"WATCHPAX 60C (3368C)","selected":false,"children":[]},{"value":"10840","label":"WATCHPAX 60S (3368S)","selected":false,"children":[]},{"value":"10734","label":"WATCHPAX 40 (3364A)","selected":false,"children":[]},{"value":"10503","label":"WATCHPAX 20 (3363)","selected":false,"children":[]},{"value":"10726","label":"WATCHMAX (3370)","selected":false,"children":[]},{"value":"10501","label":"WATCHMAX (3369)","selected":false,"children":[]},{"value":"10504","label":"WATCHPAX 4 (3364)","selected":false,"children":[]},{"value":"10502","label":"WATCHPAX 2 (3362)","selected":false,"children":[]},{"value":"10505","label":"WATCHNET","selected":false,"children":[]},{"value":"10506","label":"PICKUP","selected":false,"children":[]},{"value":"10705","label":"OTHER","selected":false,"children":[]}],"noneOptionRequired":true},{"fieldType":"textarea","jiraFieldType":"description","fieldId":"description","fieldConfigId":"","label":"Description","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[],"rendererType":"jira-text-renderer"},{"fieldType":"attachment","jiraFieldType":"attachment","fieldId":"attachment","fieldConfigId":"","label":"Attachment","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[]},{"fieldType":"select","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:select","fieldId":"customfield_10943","fieldConfigId":"11356","label":"WATCHOUT Version","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[],"values":[{"value":"11053","label":"7.6.1","selected":false,"children":[]},{"value":"11020","label":"7.6","selected":false,"children":[]},{"value":"10987","label":"7.5.3","selected":false,"children":[]},{"value":"10954","label":"7.5.1","selected":false,"children":[]},{"value":"10921","label":"7.5","selected":false,"children":[]},{"value":"10888","label":"7.4.3","selected":false,"children":[]},{"value":"10855","label":"7.4.1","selected":false,"children":[]},{"value":"10854","label":"7.3.1","selected":false,"children":[]},{"value":"10853","label":"7.3.0","selected":false,"children":[]},{"value":"10852","label":"7.2.2","selected":false,"children":[]},{"value":"10850","label":"7.2.0","selected":false,"children":[]},{"value":"10848","label":"7.1.2","selected":false,"children":[]},{"value":"10847","label":"7.1.1","selected":false,"children":[]},{"value":"10846","label":"7.1","selected":false,"children":[]},{"value":"10851","label":"6.7.3","selected":false,"children":[]},{"value":"10763","label":"6.7.2","selected":false,"children":[]},{"value":"10761","label":"6.7.1","selected":false,"children":[]},{"value":"10760","label":"6.7","selected":false,"children":[]},{"value":"10759","label":"6.6.7","selected":false,"children":[]},{"value":"10758","label":"6.6.5","selected":false,"children":[]},{"value":"10757","label":"6.6.4","selected":false,"children":[]},{"value":"10756","label":"6.6.3","selected":false,"children":[]},{"value":"10755","label":"6.6.2","selected":false,"children":[]},{"value":"10737","label":"6.6.1","selected":false,"children":[]},{"value":"10735","label":"6.6","selected":false,"children":[]},{"value":"10731","label":"6.5","selected":false,"children":[]},{"value":"10724","label":"6.4.1","selected":false,"children":[]},{"value":"10511","label":"6.4","selected":false,"children":[]},{"value":"10723","label":"6.3.2","selected":false,"children":[]},{"value":"10722","label":"6.3.1","selected":false,"children":[]},{"value":"10510","label":"6.3","selected":false,"children":[]},{"value":"10721","label":"6.2.3","selected":false,"children":[]},{"value":"10509","label":"6.2.2","selected":false,"children":[]},{"value":"10720","label":"6.2.1","selected":false,"children":[]},{"value":"10719","label":"6.2","selected":false,"children":[]},{"value":"10713","label":"6.1.7","selected":false,"children":[]},{"value":"10712","label":"6.1.6","selected":false,"children":[]},{"value":"10718","label":"6.1.5","selected":false,"children":[]},{"value":"10717","label":"6.1.4","selected":false,"children":[]},{"value":"10716","label":"6.1.3","selected":false,"children":[]},{"value":"10715","label":"6.1.2","selected":false,"children":[]},{"value":"10714","label":"6.1.1","selected":false,"children":[]},{"value":"10711","label":"6.1","selected":false,"children":[]},{"value":"10508","label":"6","selected":false,"children":[]},{"value":"10710","label":"5.5","selected":false,"children":[]},{"value":"10507","label":"5","selected":false,"children":[]},{"value":"10708","label":"4","selected":false,"children":[]},{"value":"10707","label":"3","selected":false,"children":[]},{"value":"10706","label":"2","selected":false,"children":[]},{"value":"10728","label":"Not Applicable","selected":false,"children":[]},{"value":"10725","label":"OTHER","selected":false,"children":[]}],"noneOptionRequired":true},{"fieldType":"select","jiraFieldType":"priority","fieldId":"priority","fieldConfigId":"","label":"Priority","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[],"values":[{"value":"10000","label":"Super urgent","selected":false,"children":[]},{"value":"1","label":"Highest","selected":false,"children":[]},{"value":"2","label":"High","selected":false,"children":[]},{"value":"3","label":"Medium","selected":true,"children":[]},{"value":"4","label":"Low","selected":false,"children":[]},{"value":"5","label":"Lowest","selected":false,"children":[]}],"noneOptionRequired":false},{"fieldType":"text","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:textfield","fieldId":"customfield_10942","fieldConfigId":"11355","label":"Product Serial Number","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[]},{"fieldType":"select","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:select","fieldId":"customfield_10944","fieldConfigId":"11357","label":"Country","description":"If help from local partner is required","descriptionHtml":"If help from local partner is required","required":true,"displayed":true,"presetValues":[],"values":[{"value":"10512","label":"Afghanistan","selected":false,"children":[]},{"value":"10513","label":"Albania","selected":false,"children":[]},{"value":"10514","label":"Algeria","selected":false,"children":[]},{"value":"10515","label":"Andorra","selected":false,"children":[]},{"value":"10516","label":"Angola","selected":false,"children":[]},{"value":"10517","label":"Antigua and Barbuda","selected":false,"children":[]},{"value":"10518","label":"Argentina","selected":false,"children":[]},{"value":"10519","label":"Armenia","selected":false,"children":[]},{"value":"10520","label":"Australia","selected":false,"children":[]},{"value":"10521","label":"Austria","selected":false,"children":[]},{"value":"10522","label":"Azerbaijan","selected":false,"children":[]},{"value":"10523","label":"The Bahamas","selected":false,"children":[]},{"value":"10524","label":"Bahrain","selected":false,"children":[]},{"value":"10525","label":"Bangladesh","selected":false,"children":[]},{"value":"10526","label":"Barbados","selected":false,"children":[]},{"value":"10527","label":"Belarus","selected":false,"children":[]},{"value":"10528","label":"Belgium","selected":false,"children":[]},{"value":"10529","label":"Belize","selected":false,"children":[]},{"value":"10530","label":"Benin","selected":false,"children":[]},{"value":"10531","label":"Bhutan","selected":false,"children":[]},{"value":"10532","label":"Bolivia","selected":false,"children":[]},{"value":"10533","label":"Bosnia and Herzegovina","selected":false,"children":[]},{"value":"10534","label":"Botswana","selected":false,"children":[]},{"value":"10535","label":"Brazil","selected":false,"children":[]},{"value":"10536","label":"Brunei","selected":false,"children":[]},{"value":"10537","label":"Bulgaria","selected":false,"children":[]},{"value":"10538","label":"Burkina Faso","selected":false,"children":[]},{"value":"10539","label":"Burundi","selected":false,"children":[]},{"value":"10540","label":"Cabo Verde","selected":false,"children":[]},{"value":"10541","label":"Cambodia","selected":false,"children":[]},{"value":"10542","label":"Canada","selected":false,"children":[]},{"value":"10543","label":"Central African Republic","selected":false,"children":[]},{"value":"10544","label":"Chad","selected":false,"children":[]},{"value":"10545","label":"Chile","selected":false,"children":[]},{"value":"10546","label":"China","selected":false,"children":[]},{"value":"10547","label":"Colombia","selected":false,"children":[]},{"value":"10548","label":"Comoros","selected":false,"children":[]},{"value":"10549","label":"Democratic Republic of the Congo","selected":false,"children":[]},{"value":"10550","label":"Costa Rica","selected":false,"children":[]},{"value":"10551","label":"Côte d’Ivoire","selected":false,"children":[]},{"value":"10552","label":"Croatia","selected":false,"children":[]},{"value":"10553","label":"Cuba","selected":false,"children":[]},{"value":"10554","label":"Cyprus","selected":false,"children":[]},{"value":"10555","label":"Czech Republic","selected":false,"children":[]},{"value":"10556","label":"Denmark","selected":false,"children":[]},{"value":"10557","label":"Djibouti","selected":false,"children":[]},{"value":"10558","label":"Dominican Republic","selected":false,"children":[]},{"value":"10559","label":"East Timor","selected":false,"children":[]},{"value":"10560","label":"Ecuador","selected":false,"children":[]},{"value":"10561","label":"Egypt","selected":false,"children":[]},{"value":"10562","label":"El Salvador","selected":false,"children":[]},{"value":"10563","label":"Equatorial Guinea","selected":false,"children":[]},{"value":"10564","label":"Eritrea","selected":false,"children":[]},{"value":"10565","label":"Estonia","selected":false,"children":[]},{"value":"10566","label":"Eswatini","selected":false,"children":[]},{"value":"10567","label":"Ethiopia","selected":false,"children":[]},{"value":"10568","label":"Fiji","selected":false,"children":[]},{"value":"10569","label":"Finland","selected":false,"children":[]},{"value":"10570","label":"France","selected":false,"children":[]},{"value":"10571","label":"Gabon","selected":false,"children":[]},{"value":"10572","label":"The Gambia","selected":false,"children":[]},{"value":"10573","label":"Georgia","selected":false,"children":[]},{"value":"10574","label":"Germany","selected":false,"children":[]},{"value":"10575","label":"Ghana","selected":false,"children":[]},{"value":"10576","label":"Greece","selected":false,"children":[]},{"value":"10577","label":"Grenada","selected":false,"children":[]},{"value":"10578","label":"Guatemala","selected":false,"children":[]},{"value":"10579","label":"Guinea","selected":false,"children":[]},{"value":"10580","label":"Guinea-Bissau","selected":false,"children":[]},{"value":"10581","label":"Guyana","selected":false,"children":[]},{"value":"10582","label":"Haiti","selected":false,"children":[]},{"value":"10583","label":"Honduras","selected":false,"children":[]},{"value":"10754","label":"Hong Kong","selected":false,"children":[]},{"value":"10584","label":"Hungary","selected":false,"children":[]},{"value":"10585","label":"Iceland","selected":false,"children":[]},{"value":"10586","label":"India","selected":false,"children":[]},{"value":"10587","label":"Indonesia","selected":false,"children":[]},{"value":"10588","label":"Iran","selected":false,"children":[]},{"value":"10589","label":"Iraq","selected":false,"children":[]},{"value":"10590","label":"Ireland","selected":false,"children":[]},{"value":"10591","label":"Israel","selected":false,"children":[]},{"value":"10592","label":"Italy","selected":false,"children":[]},{"value":"10593","label":"Jamaica","selected":false,"children":[]},{"value":"10594","label":"Japan","selected":false,"children":[]},{"value":"10595","label":"Jordan","selected":false,"children":[]},{"value":"10596","label":"Kazakhstan","selected":false,"children":[]},{"value":"10597","label":"Kenya","selected":false,"children":[]},{"value":"10598","label":"Kiribati","selected":false,"children":[]},{"value":"10599","label":"Korea, North","selected":false,"children":[]},{"value":"10600","label":"Korea, South","selected":false,"children":[]},{"value":"10601","label":"Kosovo","selected":false,"children":[]},{"value":"10602","label":"Kuwait","selected":false,"children":[]},{"value":"10603","label":"Kyrgyzstan","selected":false,"children":[]},{"value":"10604","label":"Laos","selected":false,"children":[]},{"value":"10605","label":"Latvia","selected":false,"children":[]},{"value":"10606","label":"Lebanon","selected":false,"children":[]},{"value":"10607","label":"Lesotho","selected":false,"children":[]},{"value":"10608","label":"Liberia","selected":false,"children":[]},{"value":"10609","label":"Libya","selected":false,"children":[]},{"value":"10610","label":"Liechtenstein","selected":false,"children":[]},{"value":"10611","label":"Lithuania","selected":false,"children":[]},{"value":"10612","label":"Luxembourg","selected":false,"children":[]},{"value":"10613","label":"Madagascar","selected":false,"children":[]},{"value":"10614","label":"Malawi","selected":false,"children":[]},{"value":"10615","label":"Malaysia","selected":false,"children":[]},{"value":"10616","label":"Maldives","selected":false,"children":[]},{"value":"10617","label":"Mali","selected":false,"children":[]},{"value":"10618","label":"Malta","selected":false,"children":[]},{"value":"10619","label":"Marshall Islands","selected":false,"children":[]},{"value":"10620","label":"Mauritania","selected":false,"children":[]},{"value":"10621","label":"Mauritius","selected":false,"children":[]},{"value":"10622","label":"Mexico","selected":false,"children":[]},{"value":"10623","label":"Micronesia, Federated States of","selected":false,"children":[]},{"value":"10624","label":"Moldova","selected":false,"children":[]},{"value":"10625","label":"Monaco","selected":false,"children":[]},{"value":"10626","label":"Mongolia","selected":false,"children":[]},{"value":"10627","label":"Montenegro","selected":false,"children":[]},{"value":"10628","label":"Morocco","selected":false,"children":[]},{"value":"10629","label":"Mozambique","selected":false,"children":[]},{"value":"10630","label":"Myanmar","selected":false,"children":[]},{"value":"10631","label":"Namibia","selected":false,"children":[]},{"value":"10632","label":"Nauru","selected":false,"children":[]},{"value":"10633","label":"Nepal","selected":false,"children":[]},{"value":"10634","label":"Netherlands","selected":false,"children":[]},{"value":"10635","label":"New Zealand","selected":false,"children":[]},{"value":"10636","label":"Nicaragua","selected":false,"children":[]},{"value":"10637","label":"Niger","selected":false,"children":[]},{"value":"10638","label":"Nigeria","selected":false,"children":[]},{"value":"10639","label":"North Macedonia","selected":false,"children":[]},{"value":"10640","label":"Norway","selected":false,"children":[]},{"value":"10641","label":"Oman","selected":false,"children":[]},{"value":"10642","label":"Pakistan","selected":false,"children":[]},{"value":"10643","label":"Palau","selected":false,"children":[]},{"value":"10644","label":"Panama","selected":false,"children":[]},{"value":"10645","label":"Papua New Guinea","selected":false,"children":[]},{"value":"10646","label":"Paraguay","selected":false,"children":[]},{"value":"10647","label":"Peru","selected":false,"children":[]},{"value":"10648","label":"Philippines","selected":false,"children":[]},{"value":"10649","label":"Poland","selected":false,"children":[]},{"value":"10650","label":"Portugal","selected":false,"children":[]},{"value":"10651","label":"Qatar","selected":false,"children":[]},{"value":"10652","label":"Romania","selected":false,"children":[]},{"value":"10653","label":"Russia","selected":false,"children":[]},{"value":"10654","label":"Rwanda","selected":false,"children":[]},{"value":"10655","label":"Saint Kitts and Nevis","selected":false,"children":[]},{"value":"10656","label":"Saint Lucia","selected":false,"children":[]},{"value":"10657","label":"Saint Vincent and the Grenadines","selected":false,"children":[]},{"value":"10658","label":"Samoa","selected":false,"children":[]},{"value":"10659","label":"San Marino","selected":false,"children":[]},{"value":"10660","label":"Sao Tome and Principe","selected":false,"children":[]},{"value":"10661","label":"Saudi Arabia","selected":false,"children":[]},{"value":"10662","label":"Senegal","selected":false,"children":[]},{"value":"10663","label":"Serbia","selected":false,"children":[]},{"value":"10664","label":"Seychelles","selected":false,"children":[]},{"value":"10665","label":"Sierra Leone","selected":false,"children":[]},{"value":"10666","label":"Singapore","selected":false,"children":[]},{"value":"10667","label":"Slovakia","selected":false,"children":[]},{"value":"10668","label":"Slovenia","selected":false,"children":[]},{"value":"10669","label":"Solomon Islands","selected":false,"children":[]},{"value":"10670","label":"Somalia","selected":false,"children":[]},{"value":"10671","label":"South Africa","selected":false,"children":[]},{"value":"10672","label":"Spain","selected":false,"children":[]},{"value":"10673","label":"Sri Lanka","selected":false,"children":[]},{"value":"10674","label":"Sudan","selected":false,"children":[]},{"value":"10675","label":"Sudan, South","selected":false,"children":[]},{"value":"10676","label":"Suriname","selected":false,"children":[]},{"value":"10677","label":"Sweden","selected":false,"children":[]},{"value":"10678","label":"Switzerland","selected":false,"children":[]},{"value":"10679","label":"Syria","selected":false,"children":[]},{"value":"10680","label":"Taiwan","selected":false,"children":[]},{"value":"10681","label":"Tajikistan","selected":false,"children":[]},{"value":"10682","label":"Tanzania","selected":false,"children":[]},{"value":"10683","label":"Thailand","selected":false,"children":[]},{"value":"10684","label":"Togo","selected":false,"children":[]},{"value":"10685","label":"Tonga","selected":false,"children":[]},{"value":"10686","label":"Trinidad and Tobago","selected":false,"children":[]},{"value":"10687","label":"Tunisia","selected":false,"children":[]},{"value":"10688","label":"Turkey","selected":false,"children":[]},{"value":"10689","label":"Turkmenistan","selected":false,"children":[]},{"value":"10690","label":"Tuvalu","selected":false,"children":[]},{"value":"10691","label":"Uganda ","selected":false,"children":[]},{"value":"10692","label":"Ukraine","selected":false,"children":[]},{"value":"10693","label":"United Arab Emirates","selected":false,"children":[]},{"value":"10694","label":"United Kingdom","selected":false,"children":[]},{"value":"10695","label":"United States","selected":false,"children":[]},{"value":"10696","label":"Uruguay","selected":false,"children":[]},{"value":"10697","label":"Uzbekistan","selected":false,"children":[]},{"value":"10698","label":"Vanuatu","selected":false,"children":[]},{"value":"10699","label":"Vatican City","selected":false,"children":[]},{"value":"10700","label":"Venezuela","selected":false,"children":[]},{"value":"10701","label":"Vietnam","selected":false,"children":[]},{"value":"10702","label":"Yemen","selected":false,"children":[]},{"value":"10703","label":"Zambia","selected":false,"children":[]},{"value":"10704","label":"Zimbabwe","selected":false,"children":[]},{"value":"10736","label":"OTHER","selected":false,"children":[]}],"noneOptionRequired":true},{"fieldType":"checkbox","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:multicheckboxes","fieldId":"customfield_10946","fieldConfigId":"11359","label":"Agree to privacy policy","description":"Due to strict privacy regulations, we need you consent to store and handle the data you submit. You will not receive any marketing or sales related emails.","descriptionHtml":"Due to strict privacy regulations, we need you consent to store and handle the data you submit. You will not receive any marketing or sales related emails.","required":true,"displayed":true,"presetValues":[],"values":[{"value":"10730","label":"I agree","selected":false,"children":[]}]}],"userOrganisations":[],"canBrowseUsers":false,"requestCreateBaseUrl":"/servicedesk/customer/portal/35/create/43","requestValidateBaseUrl":"/servicedesk/customer/portal/35/validate/43","calendarParams":{"firstDay":0,"date":"2025-07-20T18:20:35+0200","useISO8601WeekNumbers":true,"dateIfFormat":"%e/%b/%y","dateTimeIfFormat":"%e/%b/%y %I:%M %p","timeFormat":"12"},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"aba9eb91-1f2a-31c4-a9a9-db449c842548","appLinkName":"System Confluence","appLinkUrl":"https://dataton.atlassian.net/wiki","spaceKey":"SUP","spaceName":"Support KDB","spaceUrl":"https://dataton.atlassian.net/wiki/spaces/SUP","isServer":false},"labels":[],"projectKey":"DSD","serviceDeskId":35,"kbLinkDomainURLs":["https://dataton.atlassian.net"]},"canRaiseOnBehalf":false,"canSignupCustomers":false,"canCreateAttachments":true,"attachmentRequiredField":false,"hasGroups":true,"canSubmitWithEmailAddress":false,"showRecaptcha":true,"siteKey":"6LePXLkdAAAAAF4gCNalrL1IvZcqbNbZf_Zakudd","mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI0MDMzM2Q0My0wZTVkLTQyYTMtODBiNC05NjRlZDAxN2IyYzgiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl0sInVybjpmaWxlc3RvcmU6Y29sbGVjdGlvbjp1cGxvYWQtcHJvamVjdC0xMDYwNSI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl19LCJleHAiOjE3NTMwMjk2MzUsIm5iZiI6MTc1MzAyODQzNX0.8dScGSE3SZz2IAuD-NkI71XtgEQYjoSZkIWzz6ocaI0","targetCollection":"upload-project-10605","endpointUrl":"https://api.media.atlassian.com","clientId":"40333d43-0e5d-42a3-80b4-964ed017b2c8","tokenDurationInMins":20},"hasProformaForm":false,"proformaTemplateForm":{},"proforma":{"formExists":false,"formValid":false},"key":""},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}

{"headless":false,"tourEnabled":false,"wacLink":"https://www.atlassian.com/software/jira/service-desk/powered-by?utm_medium=jira-in-product&utm_source=jira_service_desk_portal_footer&utm_content=dataton","contactLink":"/secure/ContactAdministrators!default.jspa","serviceDeskVersion":"3.3.0-OD","contextPath":"","xsrfToken":"ffaa63ff1966de9b12a0da4543e94dc36b1d09d7_lout","baseUrl":"https://dataton.atlassian.net/servicedesk/customer","relativeBaseUrl":"/servicedesk/customer","jiraDisplayUrl":"https://dataton.atlassian.net","customerLoginEnabled":true,"maxAttachmentSize":"20971520","gravatarEnabled":true,"onDemand":true,"disabledFeatures":[],"enabledDarkFeatures":[],"calendarDateData":{"months":["January","February","March","April","May","June","July","August","September","October","November","December"],"monthsShort":["Jan","Feb","Mar","Apr","May","Jun","Jul","Aug","Sep","Oct","Nov","Dec"],"weekdaysShort":["Sun","Mon","Tue","Wed","Thu","Fri","Sat"],"weekdays":["Sunday","Monday","Tuesday","Wednesday","Thursday","Friday","Saturday"]},"mediaApiExternalUrl":"https://api.media.atlassian.com","mediaApiAppClientId":"40333d43-0e5d-42a3-80b4-964ed017b2c8","optedInFeatures":{},"fabricEmojiUrl":"/gateway/api","helpCenterType":"BASIC","traceId":"dc8527137e3b4c4ea9a5384d4b92c7ae","siteDefaultLanguageTag":"en-US","featuredValues":{"multiHelpCenterEnabled":false,"hcAIAnswersEnabled":false,"jsmAiConfigEnabled":false,"helpCenterCustomizationEnabled":false},"helpCenterHomePageSlug":"portals","anonymousEnabled":true,"requestIntroEnabled":true}